1. Data Controller / Verantwortlicher
Salan Fa'Monie Natural Oils is committed to protecting your
personal data in accordance with the General Data Protection
Regulation (GDPR/DSGVO).
Contact / Kontakt:
Email: privacy@salanfamonie.com
Data Protection Officer: dpo@salanfamonie.com
2. Information We Collect / Erhobene Daten
We collect information you provide directly to us, including:
-
Personal identification information (name, email address, phone
number)
- Billing and shipping addresses
-
Payment information (processed securely by third-party payment
processors)
- Order history and preferences
- Communication history with customer service
- Website usage data (cookies, IP address, browser type)
3. Legal Basis for Processing / Rechtsgrundlage
We process your personal data based on:
-
Contract fulfillment (Art. 6(1)(b) GDPR):
Processing necessary to fulfill your order
-
Legitimate interests (Art. 6(1)(f) GDPR): Fraud
prevention, security, and service improvement
-
Consent (Art. 6(1)(a) GDPR): Marketing
communications and optional cookies
-
Legal obligations (Art. 6(1)(c) GDPR): Tax and
accounting requirements
4. How We Use Your Information / Verwendung der Daten
We use the information we collect to:
- Process and fulfill your orders
- Communicate about your orders and account
- Provide customer support
- Send marketing communications (with your consent)
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
5. Information Sharing / Datenweitergabe
We do not sell your personal information. We may share your data
with:
-
Service providers (shipping, payment processing, email services)
- Legal authorities when required by law
- Business partners with your explicit consent
All third-party processors are bound by data protection agreements
complying with GDPR standards.
6. Your Rights Under GDPR/DSGVO
You have the following rights:
-
Right of Access (Art. 15): Request a copy of
your personal data
-
Right to Rectification (Art. 16): Correct
inaccurate or incomplete data
-
Right to Erasure (Art. 17): Request deletion of
your data ("right to be forgotten")
-
Right to Restriction (Art. 18): Limit how we
use your data
-
Right to Data Portability (Art. 20): Receive
your data in a structured format
-
Right to Object (Art. 21): Object to processing
based on legitimate interests
-
Right to Withdraw Consent: Withdraw consent at
any time
-
Right to Lodge a Complaint: File a complaint
with your supervisory authority
To exercise these rights, contact us at
privacy@salanfamonie.com
7. Data Security / Datensicherheit
We implement appropriate technical and organizational security
measures to protect your personal data against unauthorized
access, alteration, disclosure, or destruction. This includes
SSL/TLS encryption, secure servers, access controls, and regular
security audits.
8. Cookies and Tracking / Cookies und Tracking
We use cookies and similar technologies for:
-
Essential cookies: Required for website
functionality
-
Analytics cookies: Help us understand website
usage (with your consent)
-
Marketing cookies: Personalize advertisements
(with your consent)
-
Functional cookies: Remember your preferences
(with your consent)
You can manage your cookie preferences at any time using our
Cookie Settings tool.
9. Data Retention / Speicherdauer
We retain personal information for as long as necessary to fulfill
the purposes outlined in this policy, unless a longer retention
period is required by law. Order data is typically retained for 10
years for tax and accounting purposes. Marketing data is retained
until you withdraw consent.
10. International Transfers / Internationale Übermittlung
Your information may be transferred to and processed in countries
other than your own. We ensure appropriate safeguards are in place
for such transfers, including Standard Contractual Clauses (SCCs)
approved by the European Commission and adequacy decisions.
11. Children's Privacy / Kinder
Our services are not directed to individuals under the age of 16.
We do not knowingly collect personal information from children
under 16. If you become aware that a child has provided us with
personal data, please contact us.
12. Changes to This Policy / Änderungen
We may update this privacy policy from time to time. We will
notify you of any material changes by posting the new policy on
our website and updating the "Last updated" date. We encourage you
to review this policy periodically.
13. Contact Us / Kontakt
If you have questions about this privacy policy, wish to exercise
your rights, or need to contact our Data Protection Officer,
please reach out to us:
Supervisory Authority: You have the right to
lodge a complaint with your local data protection supervisory
authority if you believe your rights have been violated.