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Get expert help with your orders, product questions, and natural oil guidance. Our dedicated support team is ready to assist you on your natural beauty journey.

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+49 1521 211 5003

Mon-Fri: 9AM-6PM EST

Weekends: 10AM-4PM EST

Average wait: < 2 minutes

Email Us

support@salanfamonie.com

Response time: 2-4 hours

Available: 24/7

Perfect for detailed questions

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Available: Business hours

Response: Instant

Quick answers & guidance

Popular Help Topics

Order Tracking Returns & Exchanges Product Usage Guide Shipping Information Oil Recommendations

How Can We Assist You?

Choose the support category that best matches your needs, or contact us directly for personalized assistance.

Order Support

  • Track your shipment
  • Modify or cancel orders
  • Delivery issues
  • Order history & receipts

Product Guidance

  • Oil selection advice
  • Usage instructions
  • Skin type matching
  • Benefits & ingredients
Take Oil Quiz

Returns & Exchanges

  • 30-day return policy
  • Exchange process
  • Return authorization
  • Refund status

Account Help

  • Login issues
  • Password reset
  • Profile updates
  • Subscription management
Manage Account

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Can't find what you're looking for? Send us a detailed message and we'll get back to you within 2-4 hours.

We typically respond within 2-4 hours during business hours

Self-Service Resources

Find instant answers with our comprehensive help resources

Frequently Asked Questions

Quick answers to common questions about orders, products, and more.

Usage Guide

Learn how to properly use and apply our natural oils for best results.

Oil Benefits

Discover the amazing benefits of natural oils for your skin and hair.